Return and refund policy

Q: 2. Do you offer worldwide delivery?

Yes! We ship worldwide. Most orders arrive within 5–8 working days, depending on your location.

Q: 3. Are all your products handmade?

Absolutely. Every product in our collection is handmade with love by skilled creators who take pride in quality, detail and craftsmanship.

Q: 4. How long does it take to receive my order?

Our standard worldwide delivery time is 5–8 working days.You will receive tracking updates once your order has been dispatched.

What we are? 🌱 “Gifts That Grow” Initiative

At Personalised Love, we believe every gift should tell a story — your story.

What began as a small passion for creating meaningful handmade items has grown into a global destination for personalised, heartfelt products that celebrate connection, emotion and special moments.

From custom jewellery and keepsakes to unique home décor and creative accessories, every piece we create is handmade with love, care and attention to detail. Our mission is simple:

✨ To spread love, inspire smiles, and help people feel closer — no matter the distance.

At Personalised Love, every order means more than a beautiful handmade gift — it becomes a seed of change.

We’re proud to introduce our “Gifts That Grow” initiative:

For every single order placed, we plant one tree.

Because when you choose to express love, we believe that love should ripple outward into the world around us.

With every personalised gift you send, you’re not just sharing your heart —

✨ you’re helping the planet breathe, restoring forests, and supporting global communities.

At Personalised Love, you’re not just buying a product — you’re sharing a feeling.

1. What is Personalised Love?

Personalised Love is a global handmade gifting brand offering thousands of unique, personalised products crafted with care. Every item is designed to help you celebrate special moments and express your feelings beautifully.

With every personalised gift you send, you’re not just sharing your heart —

✨ you’re helping the planet breathe, restoring forests, and supporting global communities.

This means:

🌿 One gift = One tree planted

🌍 A greener planet for future generations

❤️ A positive impact with every heartfelt purchase

Your love story now grows far beyond the moment.

Together, we craft meaningful gifts and contribute to a meaningful world.

Personalised Love — Handmade with Love. Planted with Purpose.

2. Do you offer worldwide delivery?

Yes! We ship worldwide. Most orders arrive within 5–8 working days, depending on your location.

3. Are all your products handmade?

Absolutely. Every product in our collection is handmade with love by skilled creators who take pride in quality, detail and craftsmanship.

4. How long does it take to receive my order?

Our standard worldwide delivery time is 5–8 working days.

You will receive tracking updates once your order has been dispatched.

5. Can I personalise my order?

Yes! Many of our products can be customised with names, dates, photos or meaningful messages — making your gift truly unique.

6. What makes your products unique?

All our items are handcrafted, high-quality and thoughtfully designed. We focus on creative, meaningful pieces that help express love, connection and emotion.

7. How do I contact customer support?

You can reach us anytime through our support email or message centre. We aim to respond quickly — your happiness is our priority.

8. Do you offer gift wrapping or message cards?

Yes, we offer optional gift messages and special packaging to make your order even more personal and memorable.